Retail &
E-Commerce

We all know we have only one chance to make a good first impression. Is your team prepared to make that happen?  Does your Staff welcome your customers and provide them with an exceptional customer service experience?

Service Connections’ mystery shopping programs and StarExcellence consumer feedback programs give you a full and unbiased perspective on your company’s customer experience.   We give you the Tools you need to achieve greater success.

There are numerous touch points Service Connections explores in the retail/e-commerce environment, including:

  • From entry to exit, how do your sales persons engage with customers?
  • What could employees do to increase sales?
  • What are your customers’ perceptions of your stores and products?
  • Who are your customers and how could you attract more of them?
  • Why might potential customers buy from a competitor?

Why did they choose not to buy from you?

We are the secret to your success!

Get Your Free Needs Analysis

What We Do

Mystery Shopping

Customer Feedback

Market Research

Training

Event Evaluations

Analysis & Reporting

Employee Engagement Surveys

Recognition Programs

What Customers Say

“We find each report filled with valuable information. Being able to monitor training initiatives, customer service delivery and food quality is key to retaining our current customer base and reaching new customers. Service Connections provides a complete product and is always willing to tackle special initiatives to help us in achieving our goals.”
Successful Restaurant Client
“Knowing how we are performing and how our competition is performing keeps our Sales Team focused on delivering exceptional customer sales and service. Each report motivates our Sales Team to make the most of each sales opportunity.”
Successful Home Builder
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Service Connections

Service Connections, Inc., is a market research and mystery shopping company with decades of experience delivering reliable and effective market research and mystery shopping services across the United States. We are a certified women’s business enterprise (WBE).

Why do some businesses succeed?
Why do some businesses just get by?
Ask Us! We are the secret to your success.

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How We Gather Data

Onsite Visits

Online

Phone

How Can We Help You?

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StarExcellenceSM lets your customers tell you what they think about their experience. StarExcellenceSM Providers are recognized as providing Certified Service ExcellenceSM and will be featured on our StarExcellenceSM website. Call now to learn how you can become a Certified StarExcellence ProviderSM. Janet Fitzgerald Sipe 1-800-582-8281

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We are the Secret to Your Success

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