Financial Services

Service Connections will help you compete in the everchanging financial services marketplace.

Know what your customers expect and what they think about your financial institution
Know how you stack up to the competition
Know which of your programs and policies are important to your customers and why

Service Connections will provide you with this information and more.

We have a variety of research and feedback tools to help you maintain and grow your customer market. Our mystery shopping services combined with our StarExcellence consumer surveys will help you achieve your goals and provide an exceptional customer service experience.

We are the secret to your success!

What We Do

Mystery Shopping

Customer Feedback

Market Research

Training

Event Evaluations

Analysis & Reporting

Employee Engagement Surveys

Recognition Programs

What Customers Say

“We find each report filled with valuable information. Being able to monitor training initiatives, customer service delivery and food quality is key to retaining our current customer base and reaching new customers. Service Connections provides a complete product and is always willing to tackle special initiatives to help us in achieving our goals.”

Successful Restaurant Client

“Knowing how we are performing and how our competition is performing keeps our Sales Team focused on delivering exceptional customer sales and service. Each report motivates our Sales Team to make the most of each sales opportunity.”

Successful Home Builder

Service Connections

Service Connections, Inc., is a market research and mystery shopping company with decades of experience delivering reliable and effective market research and mystery shopping services across the United States. We are a certified women’s business enterprise (WBE).

Why do some businesses succeed?
Why do some businesses just get by?
Ask Us! We are the secret to your success.